COVID-19 and the changing face of retail food
The COVID-19 pandemic is quickly changing the face of retail food. Independent and big brand food stores, restaurants and the quick service restaurants (QSR) are all swiftly adapting to the crisis. The speed of the outbreak has forced them to swiftly rethink their business and services to stay connected, safe, and afloat in these turbulent […]
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Gaining consumer trust online in uncertain times
Online shopping has become an essential service during the COVID-19 crisis. No longer is going to the supermarket, bank, or mall a safe option for consumers. Rather, sourcing and purchasing from the safety and comfort of one’s home is the new normal. Online retailers are experiencing surges of 30 percent and higher, traffic is scaling and […]
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Trust: Retaining customers during the COVID-19 crisis
The Coronavirus pandemic is testing leadership on many fronts. Brand leaders in retail, especially food retail, banking, and the hospitality industries are struggling to maintain revenue in a dynamic and fluid ecosystem. Specifically, they are tasked with ensuring the safety and well-being of their employees and customers while maintaining sales revenue as demand increases. Online […]
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Empowering business users to build powerful customer experiences
Business users can now create data-led customer experiences swiftly with Session AI For years, marketers and business users have sought to engage customers with interactions that are contextual, relevant, and meaningful. Achieving this goal, however, requires a strategic approach to data and technology. This poses a challenge for many because of the shortage of right […]
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A call for empathy-based customer engagement
Keeping your customer engagement strategy aligned with customer sentiment is more important than ever as the impact of COVID-19 unfolds As we grapple with the temporary new norm and changes to our lives, the way we work, shop and socialize is changing. We constantly see businesses adapting their operations as necessary, including shutting down stores […]
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Relationship Marketing: The Complete Guide
Everything you need to understand about relationship marketing so you can keep more customers and grow your business What is relationship marketing? It is all about nurturing your relationship with an audience or a customer. The concept isn’t really new, but there are a number of new strategies when it comes to customer retention. After […]
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Session AI’s Newest Accolade: Red Herring Top 100 North America
Despite the challenges of the year, Session AI continues on its upward trend of recognition and industry leaps in 2020. Most recently, it was named a winner of the Red Herring Top 100 North America 2020 event. For more than twenty years, this recognition has been awarded to the continent’s most innovative private technology companies, […]
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‘Tis the Season of Uncertainty
How Retailers Can Prepare for the 2020 Holiday Shopping Season The holiday season is the most critical time of the year for retailers. In fact, over 20% of annual sales across major retail sectors in 2018 stemmed from holiday sales. Historically, elevated holiday sales have been driven by creating exceptional in-person customer experiences, ranging from […]
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